Shipping policy

Shipping Policy

Effective Date: 30 July 2026

At Vale Studio, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains our processing times, delivery estimates and important shipping information.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, dispatched or delivered on:

  • Saturdays
  • Sundays
  • South African public holidays

During promotional periods or high order volumes, processing times may be slightly  longer.

Delivery Timeframes

Once your order has been dispatched, estimated delivery is:

8–11 Business Days

Delivery estimates are calculated from the date your order is dispatched, not from the date your order is placed.

Delivery times are estimates only and are not guaranteed.

Courier Partner

Vale Studio uses Aramex Store-to-Door for deliveries throughout South Africa.

Once your order has been dispatched, you will receive tracking information via email where available.

Shipping Areas

We currently deliver throughout South Africa.

Unfortunately, we do not currently offer international shipping.

Deliveries to remote or outlying areas may require additional delivery time.

Delivery Delays

While Vale Studio works closely with our courier partners to ensure timely delivery, delivery dates are estimates only.

Delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • High courier volumes
  • Extreme weather conditions
  • Public holidays
  • Civil unrest
  • Load shedding
  • Road closures
  • Natural disasters
  • Incorrect delivery information provided by the customer
  • Operational delays experienced by the courier

Vale Studio is not responsible for delays caused by third-party courier services or events beyond our reasonable control. However, we will make reasonable efforts to assist customers in tracking and resolving delayed deliveries.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate before placing an order.

Vale Studio is not responsible for delays, failed deliveries or additional courier charges resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect contact numbers
  • Failure to be available to receive delivery

If an order is returned to us due to incorrect customer information, additional shipping charges may apply before the order can be resent.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information where available.

Please allow up to 48 hours for tracking information to become active after dispatch.

Lost Parcels

If your parcel appears to be lost in transit, please contact us as soon as possible.

Vale Studio will work with Aramex to investigate the shipment.

A parcel will only be considered lost once confirmed as such by the courier following their investigation.

Damaged Parcels

If your parcel arrives visibly damaged, please:

  • Take photographs before opening the package where possible.
  • Notify Vale Studio within 48 hours of delivery.
  • Retain all packaging materials until the matter has been resolved.

We may require photographs to assist with any courier claims.

Failed Deliveries

If a delivery attempt is unsuccessful due to the recipient being unavailable or incorrect delivery information being provided, the courier may attempt redelivery or return the parcel to us.

Additional shipping charges may apply for re-delivery.

Shipping Fees

Shipping charges (if applicable) are calculated during checkout before payment.

Any promotional free shipping offers are subject to the terms displayed at checkout.

Force Majeure

Vale Studio shall not be liable for any delay or failure to deliver where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, civil unrest, governmental action, power outages, transport disruptions or courier service interruptions.

Contact Us

Vale Studio

📧 Email: support@valestudio.co.za

Business Hours:

Monday – Friday

08:00 – 17:00 (SAST)

Legal Notice

This Shipping Policy is governed by the laws of the Republic of South Africa.

While Vale Studio provides estimated delivery timeframes, these are estimates only and are not guaranteed delivery dates. Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Note: It is generally lawful to state that you are not liable for courier delays beyond your reasonable control, but you should not attempt to exclude liability where your own actions (for example, failing to dispatch the order within the promised processing time or breaching the sales contract) caused the delay. The wording above is designed to reflect that distinction while remaining consumer-law compliant.